Manage your appointments end to end; boost customer satisfaction with automatic reminders, a waitlist and cancellation management. Reduce no-show rates and increase your efficiency.
Ajandam supports both concepts. The terminology and form structure that suits your industry are applied automatically. Here is the difference:
An individual meeting scheduled with a specific person at a specific time. It is typically used for personal services such as clinics, consulting, beauty salons or private lessons.
Booking a venue, equipment or service in advance. It can cover more than one person and is typically used in areas such as organisations, events and photo studios.
The most effective way to reduce no-shows. The system sends reminders automatically; you do not have to lift a finger.
You decide how far in advance the reminder message is sent. 1 hour, 24 hours, 48 hours — set the timing that fits your business best.
Reminders can be sent via WhatsApp, SMS or push notification. You can use several channels at the same time.
Adapt the message templates to your business language and tone. Customer name, service and time details are filled in automatically.
Set it up once and let the system run on its own. You do not need to spend time sending reminders manually.
Note: Automatic reminders over WhatsApp and SMS channels require the Plus plan. Push notifications are free on all plans.
Cancellation processes are handled automatically. Both the customer and the business side are informed instantly.
The customer or a staff member cancels the reservation.
The system sends an automatic cancellation notification to the relevant parties.
The cancelled slot starts to appear as available in the calendar.
If there is a customer on the waitlist, an automatic notification is sent.
The cancellation record is added to the customer history and reflected in reports.
Fully booked? Add the customer to the waitlist. When a cancellation happens, the system automatically informs the next customer in line, so no slot goes unused.
Staying in touch with your customers after the service is delivered is the foundation of building a loyal customer base. Ajandam's automated follow-up system sends your customers a thank-you message, a review invitation or a rebooking reminder after the service.
Every customer is recorded in the system after each appointment. When it is time for the next visit, an automatic notification reminds them. This strengthens your customer relationships and increases your repeat visit rate.
Reduce no-show rates with automatic reminders and a smart waitlist. Get started right away.