Step-by-Step Guide

The Memorandum: Your Event Agreement Form

This guide explains what the memorandum is and what it's for. It lets you write your extra clauses once and print a memorandum from any reservation with a single button.

Who is it for?

The memorandum appears for wedding halls, event venues and event organizers. It works on every plan at no extra cost.

What is the memorandum, and what is it for?

The memorandum is a printout titled “MEMORANDUM / MUTABAKAT FORMU” (in English: “MEMORANDUM OF UNDERSTANDING”) that puts everything you agreed with your customer on one page. Before the event, it makes sure both sides have the same information about the date, package, extras and payment. It includes:

Customer details: full name (with the partner's name if saved), national ID number, phone, email and address.
Event details: date, time, program, package/service and the sector fields you filled in on the form (e.g. number of guests, theme).
Service partners, the solution partner, extra requests and notes.
Financial summary: package amount, extras, discount, VAT, total, paid and remaining amount.
The extra clauses you wrote in Settings and, at the bottom, a name and date/signature area for the business's authorized person.

Note: The notes on the form and your service partners' fees are printed too: “Customer notes” appear as “Customer Note” and “Reservation notes” as “Business Note”. Check the printout before you hand it to your customer.

Write your extra clauses once

You write the rules that should appear at the bottom of every memorandum (such as how long the hall can be used or the deadline for menu changes) once, and they're added to every printout automatically.

1Open Settings (on a wide screen in the “System” group of the left menu; on a phone in the “All” menu).
2Tap the “Cancellation & prepayment policies” card. The window that opens is titled “Cancellation, prepayment & memorandum”.
3Type your clauses in the “Memorandum — additional clauses” box; you can write each line as a separate clause.
4Tap “Save”.

Note: The “Cancellation policy” and prepayment fields are not printed on the memorandum. If you want your cancellation and deposit terms on the printout, add them to the additional clauses box as well.

Tip: Clauses are printed exactly as you write them and aren't numbered automatically. If you want numbers or bullet points, add them at the start of each line yourself.

How to print the memorandum

1Fill in the reservation and save it. In the “Your reservation has been saved” window, tap the “Memorandum” button.
2To print it later, open the reservation and tap the “Memorandum” button at the bottom of the “Contract & actions” card (for reservations in quote status the card is called “Quote actions”).
3In the web panel the memorandum opens in a new tab and your browser's print window appears. In the phone and tablet app, your device's print/PDF window opens.
4Print it, or save it as a PDF from the print window.

Tip: The memorandum is built from what's on the form at that moment and isn't stored separately. If you've changed anything, tap “Save” first and then print a new copy.

Handing it to your customer, and signatures

Ajandam has no electronic signature, and the memorandum has no sharing link.
You can print it and hand it over, or save it as a PDF and send it yourself by email or WhatsApp.
At the bottom of the document there is the sentence “This memorandum has been approved by the authorized representative of the business.” and a name and date/signature area for the business's authorized person only; there is no customer signature area.
If you need a document for your customer to sign, use a contract: the contract page has separate signature areas for the customer and the business, and you can print it and have it signed.

Document language and logo

The memorandum is prepared in Turkish, English, German, Russian or Arabic according to “Customer language (documents, currency and phone code)” in the reservation form, regardless of the language you use the app in.
Headings and standard wording are translated into the selected language. Sector field names, your extra clauses, package names and notes stay exactly as written.
Amounts are shown in the reservation's currency.
Your business name and logo appear at the top of the document. You can upload the logo under “Brand logo” in the “Brand & photos” tab of your Profile.

Frequently Asked Questions

What's the difference between the memorandum and a contract?

A contract is created from a template you prepare under “Contracts / forms” and can be sent to the customer as a link. The memorandum needs no template: it's an agreement printout generated instantly from the reservation details, and it can only be printed or saved as a PDF.

I can't see the “Memorandum” button.

The button only appears for wedding halls, event venues and event organizers, and only after the reservation is saved. For a new reservation, tap “Save” first; check your sector in Settings.

Why isn't my cancellation policy on the memorandum?

The “Cancellation policy” and prepayment fields aren't printed on the memorandum. To have these terms on the printout, add them to the “Memorandum — additional clauses” box in the same window.

Is the memorandum stored? Can I find it later?

The memorandum isn't stored separately. You can open the reservation at any time and print a fresh copy with the current details using the “Memorandum” button. If you want to keep the exact version you gave the customer, save it as a PDF.

I tapped “Memorandum” in the web panel, but no print window opened.

The memorandum opens in a new browser tab. If your browser blocks pop-ups, the tab may not open; allow pop-ups for panel.ajandam.app from the notice in the address bar and try again.

Write your extra clauses now

In the panel, open Settings > Cancellation & prepayment policies and write your memorandum clauses once; they'll be added to every printout automatically.

Go to Panel Back to Guide