Manage your appointments end to end; boost customer satisfaction with automatic reminders, a waitlist and cancellation management. Reduce no-show rates and increase your efficiency.
Ajandam supports both concepts. The terminology and form structure that suits your industry are applied automatically. Here is the difference:
An individual meeting scheduled with a specific person at a specific time. It is typically used for personal services such as clinics, consulting, beauty salons or private lessons.
Booking a venue, equipment or service in advance. It can cover more than one person and is typically used in areas such as organisations, events and photo studios.
The most effective way to reduce no-shows. The system sends reminders automatically; you do not have to lift a finger.
Customer reminders go out 48 and 24 hours before the booking (at 8:00 in the morning of that day) and 2 hours before; you can switch each one on or off.
Customer reminders can be sent by WhatsApp, SMS and email; you can use several channels at once. You and your team get push notifications.
The customer's name, date, time and service are added to the message automatically, and it is sent in the customer's chosen language.
Set it up once and let the system run on its own. You do not need to spend time sending reminders manually.
Note: WhatsApp and SMS reminders require the Plus or Pro plan. Email reminders and the push notifications you receive are free on all plans.
Cancellation processes are handled automatically. Both the customer and the business side are informed instantly.
The customer or a staff member cancels the reservation.
The system sends an automatic cancellation notification to the relevant parties.
The cancelled slot starts to appear as available in the calendar.
If a suitable customer is on the waitlist, they are notified automatically (Plus and Pro).
The cancellation record is added to the customer history and reflected in reports.
Fully booked? Add the customer to the waitlist. When a cancellation happens, the system automatically informs the next customer in line, so no slot goes unused.
Stay connected after the service: send the customer a payment notification in one tap after collecting payment, and use “Balance Reminder” on their account card for any amount still owed. You see the history of messages sent for every booking.
If a customer is considering a later date, save the booking as a “Reminder booking”; when the reminder day comes you are notified, so you can call the customer and confirm.
Reduce no-show rates with automatic reminders and a smart waitlist. Get started right away.