Answers to the most common questions about Ajandam. If you can't find what you're looking for, you can contact us directly.
Yes, our Starter plan is free with no time limit. Its limits: an industry-based total reservation limit (100–300), 1 staff account and 1 contract template; WhatsApp and SMS notifications come with the Plus plan. New accounts use Pro features free for the first 2 months. Visit the Plans page for a detailed comparison.
It is suitable for beauty salons, hairdressers, spas, dental clinics, psychologists, dietitians, physiotherapists, photography studios, event companies, gyms, private tutoring studios and many other service industries. Form fields and terminology specific to each industry are applied automatically.
Yes, our mobile app is available for iOS (App Store) and Android (Google Play). All features, including creating reservations, viewing the calendar, customer management and notifications, are accessible from mobile.
Businesses with an active Plus or Pro plan can automatically send reservation confirmations and reminders over WhatsApp. Reminders go out 48 and 24 hours before (at 8:00 in the morning of that day) and 2 hours before. Every new account gets 100 WhatsApp + 100 SMS credits once as a gift; an annual Plus purchase adds another 100 + 100 (not on monthly purchases).
Yes. All pages and the app run only over an encrypted connection (HTTPS/TLS); the site is served through Cloudflare and certificates renew automatically. Web payments are taken through PCI-DSS certified iyzico; your card details are never stored on Ajandam's servers. The database is backed up automatically every day.
You can upgrade or downgrade your plan at any time. An upgrade takes effect immediately; all data you entered earlier is preserved. To change your plan, use the Settings > Subscription section in the app.
The Starter plan includes 1 staff account. You can create up to 5 staff accounts on the Plus plan and unlimited staff accounts on Pro; partner and team-assistant accounts don't count towards the limit. Each staff member can get a different access level with 48 separate permissions.
Notification messages use 1 credit per message (per part for SMS). Marketing messages draw from the same balance at 2 credits per SMS part and 4 credits per WhatsApp message; nothing is deducted if your own line is connected. Credits have no expiry date. When your balance runs out, you can buy new credits from Settings > Message Management in the app.
Yes. On every plan you can create contract templates (1 on the free plan, unlimited on Plus and Pro), fill them automatically with booking details and send them to your customer as a link via WhatsApp or email. Your customer views the contract and downloads it as a PDF; if a signature is needed, print it and have it signed. Ajandam has no electronic signature.
Pro users receive priority support. You can email [email protected] or call 0501 555 17 17. You can also use our contact form for a written reply.
It is the digital invitation module on the Pro plan for wedding venues, event halls and event planners. You pick one of 34 templates for weddings, engagements, henna nights and circumcision ceremonies and customise it. Through the link they open in WhatsApp, guests see the event details, RSVP and get directions. With EventDrop QR, guests can share photos and videos. The invitation is deleted automatically 3 months after the event.
We may not have covered every question. Get in touch with us directly and we'll help you as soon as possible.