Send notifications through your own WhatsApp Business number — messages go out under your business name. This guide covers every step, from creating a Meta account to testing the connection in the Ajandam panel.
Even if you connect your own line, message credits are still deducted from your Ajandam balance — only the sender number/name changes; the message is physically delivered through your own Meta account.
Meta Business Suite
Business Name
İşletme Adınız
Create a Meta Business account for your company at business.facebook.com (if you don't already have one). Fill in your business name and contact details completely — this account will be used for verification in later steps.
WhatsApp Product — Getting Started
WhatsApp Business Account ID
10XXXXXXXXXX
Phone Number ID
10XXXXXXXXXX
Create a new app at developers.facebook.com and add the "WhatsApp" product to it. This step assigns you a WhatsApp Business Account ID (WABA ID) and a Phone Number ID — note both down, you'll need them in the panel.
Phone Number Verification
Number to Verify
+90 5XX XXX XX XX
Add the phone number notifications will be sent from. Meta sends a verification code by SMS or voice call; enter it to confirm the number.
Message Templates
Template Name
rezervasyon_onay
Status
Approved ✓
Create WhatsApp message templates for the notifications Ajandam will send (booking confirmation, appointment reminder, etc.) and submit them for approval. Approval usually takes a few hours.
System Users — Generate Token
Permanent Access Token
EAAG••••••••••••••••••••
In Meta Business settings, under "System Users", generate a token that doesn't expire. The token is shown only once — save it somewhere safe.
WhatsApp Business
Connect your own line
WhatsApp Business Account ID
10XXXXXXXXXX
Phone Number ID
10XXXXXXXXXX
Permanent Access Token
••••••••••••••••••
In Ajandam, go to Settings > Connect Your Own Line > WhatsApp Business and enter the WABA ID, Phone Number ID and token. Clicking "Test & Save Connection" automatically pulls in your number and approved templates.
Connecting your own WhatsApp line is a Pro plan feature. Once you upgrade to Pro, the "Connect Your Own Line" option appears on the Settings page.
No. Even when using your own line, message credits are still deducted from your Ajandam balance — only your sender number and brand change.
You can generate a new Permanent Access Token from the Meta Business panel and update it in Ajandam. The old token is automatically invalidated; your existing templates are unaffected.
It usually completes within a few hours, though it can take up to 24 hours in some cases. Clear, informational templates that follow Meta's content policies get approved faster.
If you've gathered the information above, head to Settings > Connect Your Own Line in the Ajandam panel — it only takes a few minutes.